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Hints and Tips to Improve IPA Service
Is your IPA making a good impression with potential clients?
Inquiry handling hints and tips. Learn how to improve your IPA’s inquiry handling system to better serve the needs of potential investors. Best-practice IPAs focus on four key dimensions: availability and contactability, responsiveness and handling, response quality and ongoing customer care. First take a few moments to understand what investors expect in each of these areas. Then work through each of the tips to help build a strong relationship between the relevant staff in your IPA and the potential investor, beginning with the investor’s first contact.
Web site hints and tips. Information on your IPA’s Web site is critical when potential investors conduct their initial research of project locations. Best-practice IPAs have mastered four key dimensions in delivering online information for investors: information architecture, design, content and promotional effectiveness. Check your IPA’s Web site against the high standards investors expect in each area. Then follow these tips for making it a strong promotional tool for your location.
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For more information,
please send an email to
fias@ifc.org
or fax. 202.522.3262 |
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